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Specifications
What's included
- Pocket WiFi
- Extra rental powerbank
- Instruction paper
- USB cable (cord)
- AC adapter (charger)
- 1 carrying cases
- 1 Ziplock bag
- Prepaid return envelope
Reviews
Great product and great service
10/10. It came with a power bank, so the battery lasted all day with active use. The connection was good however it slowed down significantly when we had 4 people using it at the same time (no surprise there). It's perfect for 2-3 people max. I will definitely be using this product again when I come to Japan in the future.
Must have device
We've been 5 weeks in Japan and this service was wonderful all the time. It was our workation trip and we could 95% time count on it's internet.
Very good value
Very good coverage. The only time I didn't get internet at all was when I was in Disney Sea. Other than that, the connection is good
Works excellent good service
We use the pocketwifi during our holiday. Almost everywhere we had connection, even on yakushima. We used it mostely for translation reasons, train information and google maps.
Reliable travel partner
I have ordered PocketWiFi 1 day before left to Japan, and it was waiting for me in the hotel. Startup and connection went quickly and it worked immediatelly. The battery was sufficient for one day of intensive use. It always had a network coverage and the speed was good. To summarize, I can only recommend it.
Shipping & Delivery
- Rental orders are typically delivered 1 to 2 days before the selected pick-up date (except very last-minute orders).
- During the checkout process, you can choose your preferred pick-up location.
- After your order is shipped, we will send you a shipping confirmation email with tracking link..
How does Pick up & Return work?
Pick up
Pick up at your desired location: airport, hotel, guest house, ryokan, post office or a private residence. Any address in Japan will do!
Return
We provide a prepaid return envelope with all the necessary information filled in. All you have to do is put all the items in the envelope and drop it in a post box anywhere in Japan.
Frequently Asked Questions
Q. What happens if I use up 50GB?
When your data usage reaches the total data allotment, the network operator may impose a speed restriction. While this results in significantly reduced speeds, your internet connection won’t be cut off even under these restrictions.
Q. Can I purchase more data if needed?
Adding more data might be feasible, depending on our data pooling availability. Please email us with the specific amount of data (GB) you’d like to add, and we'll verify if we can fulfill your request.
Q. How many devices can a Pocket WiFi connect simultaneously?
Our Pocket WiFi devices can connect up to 10 devices at the same time. This means an entire family, or an individual with multiple devices (laptop, tablet, game console, etc.) can all connect their devices to a single device.
Q. Is it possible to extend my Pocket WiFi rental period?
Unless we are fully booked, extending your rental is definitely possible. The extension fee will be based on your initial daily rental rate. To request an extension, please email us with your order number.
Precautions before using Pocket WiFi
- The connection speeds shown above are provided on best effort basis. Actual speeds vary depending on location and connection status.
- Network provider (Softbank) reserves the right to restrict the connection speed for those who have used significant amount of data in a short period of time (or for those whose network activities are considered as suspicious).
- Your device must be WiFi enabled.
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