Pick up & Return

Pick Up Options Return Process 

Pick up

You can pick up your order at one of the following 4 locations. Your order will be delivered 1 to 2 days before your scheduled pickup date (except for last-minute orders or unless specified otherwise). You'll choose / enter your delivery location during the checkout process.

  • Hotels

    Hotels

    Have it waiting for you at check-in. Your hotel, hostel, guesthouse, or ryokan will keep it until your arrival. This is the safest pickup option, regardless of how early or late you get there.

  • Airports

    Airports

    Pick up right after you land at the airport. Simply proceed to the airport post office and show your passport to collect.

  • Post Offices

    Post Offices

    Pick up your item at any post office in Japan – that's right, any post office. Every city has at least one for your convenience.

  • Residences

    Residences

    Staying at your friend's or relative's place or even an Airbnb? No problem, we can have your order delivered there.

You will receive a shipping confirmation email with a tracking information link when your order has been shipped, so that you can track it on the web.

Airport

Airport's Pick Up Location and Time

  • Narita Airport Terminal 1

    • 8:30 - 20:00 (JST)
    • Terminal 1, 4th Floor (Departure Lobby)
    • See detail

  • Narita Airport Terminal 2

    • 8:30 - 20:00 (JST)
    • Terminal 2, 3rd Floor (Departure Lobby)
    • See detail

  • Haneda Airport Domestic Terminal 1

    • 9:00 - 17:00 (JST)
    • Domestic Terminal 1, 1st Floor
    • See detail

  • Chubu Centrair Airport

    • 9:00 - 17:00 (JST)
    • Welcome Garden, 1st Floor
    • See detail

  • New Chitose Airport

    • 9:00 - 17:00 (JST)
    • Domestic Terminal Bldg., 2nd Floor
    • See detail

Post Offices in Japan

We can deliver to any post office in Japan.

It’s also possible to pick up at post offices that aren't listed on the post offices map here. During checkout, simply select or manually enter the name and address of the post office where you'd like to collect your item.

How to pick up at the post office?

Simply proceed to a counter in the post office and tell them that you are there to collect a package (post office pick up is called “Kyokudome” in Japanese).

Show your passport and the tracking number that you'll receive from us, and they will take care of it from there.

Read our blog on post office pick up
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We can deliver to any post office in Japan.

It’s also possible to pick up at post offices that aren't listed on the post offices map here. During checkout, simply select or manually enter the name and address of the post office where you'd like to collect your item.

When picking up at the post office

Simply proceed to a counter in the post office and tell them that you are there to collect a package (post office pick up is called “Kyokudome” in Japanese).

Show your passport and the tracking number that you'll receive from us, and they will take care of it from there.

Read our blog on post office pick up
Return

Returns

Pocket WiFi only

  • 1. Put all items into the prepaid return envelope

    We include a prepaid return envelope with each rental set, already filled out with all the necessary information. This ensures you won't need to spend any extra time or money on returning the items to us.

  • 2. Drop it off at any Post box or Post Office

    In Japan, post boxes are red and are easily found throughout cities, as well as at airports. When returning items, please ensure the envelope is as flat as possible (within 3cm or 1.2 inches) so it can fit through the post box slot.

  • 3. That’s all!

    Each return envelope is assigned a tracking number, which we record in our system for monitoring purposes. We'll track everything from the moment it's posted.

Read our blog on return process

What a typical post box looks like and where to find them in Japan

Japanese post boxes are typically red and have one or more opening slots, easily identifiable by the Japan Post symbol (〒). These boxes vary in shape and size and are located in numerous places, including all international airports (before security check), on city streets, and even in many convenience stores.

There is no post box after security check at the airport.

PostboxPostboxPostboxPostbox

Frequently Asked Questions

Q. How do I pickup at the airport?

Proceed to the airport post office, and present your passport at the counter and mention that you're expecting a package from eConnect Japan.
Communication challenges won’t be an issue as the airport post office staff are experienced in dealing with similar requests every day. They will ensure you receive your package promptly.

Q. What if my flight was delayed and I couldn't pick up my order from the airport post office?

They will keep it for up to 7 days so if you can go back, you will be able to pick it up the next day.
Alternatively, we can have your order forwarded to a different address. It will, however, take an additional 1 - 2 days to deliver (within the main island) and costs additional shipping fee.

Q. How do I pickup at a hotel?

Please ask for your package at the front desk (most hotels hand it to you upon check-in).

Q. Can you have an order delivered to my Airbnb?

Yes, it is possible as long as you can provide the correct address and the name of the house/room owner (your host).

Q. Do I have to pay to return the rental items?

No, you do not have to pay to return rental items. Simply put them in the prepaid return envelope provided and mail them back to us by the due date.

Q. Is there a post office or post box in the airport?

There is at least one post office and a number of post boxes in every major international airport.
Please note that there are no post office or post boxes after security check/customs.

Q. Is it easy to find a post box in Japan?

Yes, it is easy. Post boxes are located in many places all over Japan.
They are colored red and have “〒” symbol written on them. You can find them at corners of some streets, at some convenience stores, and at major international airports.