Reviews
Discover what our customers are saying about their experience.
Difficulties- Unit was replaced
We had issues with the unit getting hot and going flat before the end of day. After contact was made with the company, a replacement unit was sent to us. No further problems. Worked well.
Everything was ok
The battery life could be longer, it wasn't enough for a full day use, and the router was heating even when we didn't use the internet, but the coverage and the speed was good. Thank you for your service!
Connection is nice but the internal battery is subpar
The modem connection is reliable and the speed is consistently good. However, the modem built-in battery is quite poor. It did hold a charge for a reasonable amount of time. Either you need an external battery pack for most of the day or you could get a power source from your rental car.
Good
Easy use and best price
Fantastic service and support
The pocket WiFi was perfect for both me and my girlfriend to be connected to the entire trip, it only struggled a bit in the mountains but that’s to be expected, they even sent another unit just in case it was not working for me. Super supportive customer service and fantastic product, will be using on my next trip to Japan!
Thank you for the great service!
The service was great and we are extremely thankful and happy! We received the pocket wi-fi at the hotel at arrival and left it on the way to airport which was really comfortable. We had excellent connection all the time. When we visit Japan again we will use your service again for sure! Totally recommend it!! Thank you!
eConnect Equips You with Confidence
It can be stressful worrying about phone battery and lost WiFi connection when you’re wandering around the map. That was never an issue when traveling with eConnect. They also made returning the items simple. I will use their services again.
Pocket Wifi met expectations
Thank you for your service! I had used pocket WiFi for 24 days, and the internet connection was almost always perfect (but for the rare cases in the mountains or in the road tunnels where all connection is bad). The only thing is that the battery lasts for a bit less than a day, so the powerbank is needed. I haven't tried the powerbank provided for I had my own one which has larger capacity. I am satisfied with your product and will rent once again when I am back in Japan. Stay safe! Best regards, Roman.
Would do it again. Too easy
EConnectJapan was too easy. The pocket WiFi was waiting at our first hotel after placing the order only 3 days prior. It was small with a battery life that lasted all day. The biggest plus for us though was that the pocket WiFi allowed us both to have WiFi connectivity rather than each having to get an eSIM. The cost for 3 weeks was more than reasonable for reliable, unlimited WiFi access. Will use it again without question.
To be connected
When I planned our trip to Japan I tried to collect all needed information that will help us in our journey. One of the main topic was how to stay permanently connected to Internet via wifi. We used applications to plan our short trips in Tokyo, Kyoto, between cities - what public transport should we use it's timetable. I've got the information about eConnect Japan pocket wifi from the chit-chat about Japan in Telegram web. It is very useful chat where you can receive all information concerning individual trip to Japan. We were very glad that we have this pocket wifi shared wifi between me and my husband. The only problem was that during first 4 days there were no connection to Internet. Only on our 5th day of journey the team of eConnect Japan managed to correct something in it's tunings. And since that it worked properly. Summary- it is very useful and necessary gadgets in your trip to Japan. It saves your money for sure. And you will stay connected!
Staying connected in Japan
Found the econnect pocket wifi absolutely priceless on our 3wk trip around Japan. Easy to find the pick up at the airport and instructions in English and prepared envelope for returning into a post box at the end of the trip. Handy battery bank and pouch to have in your bag while on the move. Basically allowed us to be online the whole time, using Google lens and translate and everything you need and use in your phone with minimum cost. Data roaming would have cost us upwards of €2 per mb, couldn't have afforded the trip without it! Highly recommend
Reliable even way up in the Mountains
Wonderful experience with the Pocket Wifi. We went way up north into very remote areas and the signal was strong and reliable. I had an esim as well (from another company) but had to fall back on the portable wifi (on more than one occasion) and it never let me or my wife down. Highly recommend!!!
Essential
My husband and I used Pocket WiFi for 20 days in Japan. The internet was good and my husband was able to get some work done that he needed to do. During the day we used it all the time to locate ourselves and communicate with our families. I highly recommend it, it was essential to make our trip easier and more accessible.
Surprise to my daughter
It was a great experience, the wifi reached everywhere and was very fast, ifI go back to Japan I will get it again
two options
good afternoon. 1 in the email with the order number, specify the period of use of the router, since you forget these dates on the trip. 2. somehow output all the information about the purchased traffic in the router, what it says about 7GB and then again about 7 is very convenient
Smooth journey through Japan with stable Internet
Great experience with eConnect. Received our router in the hotel, it comes with power bank and all the necessary cables. Had no issues in our journey and the connection quality was great.
Best pocket wifi hands down!
In my opinion, using pocket wifi from eConnect, is the best option when traveling abroad. The service is top notch, I had no issues whatsoever and truly enjoyed being connected while on vacation. I noticed very little signal lost, but we did travel into the country and mountain areas, yet still was able to keep a steady connection. I always suggest to friends that are traveling to Japan, to go ahead and use eConnect! Thank you so much for making traveling abroad even more convenient!
Had fast internet from Tokyo to Shikoku
Easy to set up, had great reception and was plenty fast for Facebook, Google maps, GPS use, and streaming . However, at one point I lost Internet service. A couple days later, I removed and reinserted the battery and all was fixed for the rest of my 16 days in Japan. The internal battery lasted all day. It was shipped directly to my hotel, where it was waiting for me upon arrival
Couldn’t have managed without it
Package was waiting at my hotel when we arrived in Tokyo. Easy to set up , small and easy to carry around, Wi-Fi connection was reliable . Only slight problem was I had an issue recharging the extra charging pack on a couple of occasions . Easy to post back at airport. Would highly recommend
Very good
Very easy installation, literally 10 seconds after unpacking. Long battery life, free power bank. Convenient, full coverage throughout the entire territory where I was, even in places quite remote from large cities. Sufficiently high data transfer speed. Fast and good support from the company's staff. Of the disadvantages - the device menu is only in Japanese, the device heats up a lot during operation, in 12 days of use I had to reboot the device a couple of times, my iPhone did not automatically connect to the network when approaching the device.
Thank You Notes
Here are some of the thank-you notes we received from our customers. They really mean a lot to us :)
INTERNET SERVICE WAS OUTSTANDING!! A+++ :-) !!
THIS WAS GREAT!!
This made my trip much easier. Worked everywhere.
We would recommend this service to anyone who is coming to Japan!
Everything works so well for us!
Thank you and kind regards from...
I'll use e-Connect again & again & again.
Thank you so much for the wonderful service.
Internet has been great, and my family had an enjoyable time in Japan.
I'd highly recommend it to my friends.
Thanks once again for everything. I really appreciate it.
Have a good day!
Sincerely,
absolutely awesome service.
The perfect way to stay connected in Japan.
Definitely will use this again!
GREAT SERVICE
- Happy -
Thanks for this! Super handy and worked perfectly.
Will definitely recommend to friends and family.
ありがとうございました！ (Arigato gozaimashita!)
Cheers,
WIFI WAS ALWAYS ON, FAST!!!
We would not have been able to make it around Japan without it!
Thanks,
This is a great service, and very reliable connection.
Thank you
Arigatou gozaimasu
:-)