Reviews
Discover what our customers are saying about their experience.
Excellent
This was an experience and a helpful item, couldn't had made it with out it.
Japan to do list: Book flights ✅ Book accommodation ✅ Book Pocket Wifi ✅
Japan is often viewed as a highly advanced technological nation; however, contrary to popular belief, internet connectivity while travelling in Japan can be unreliable, slow, and at times, troublesome when using a local SIM card — particularly in major cities. Using a pocket Wi-Fi device has proven to be the most convenient and cost-effective way to stay connected, avoiding the high costs and inconvenience of data roaming. Japan operates on 3G, 4G LTE, and 5G networks, but on two occasions, my Australian carrier struggled to connect with Japanese providers, resulting in costly and time-consuming issues — thanks, Telstra. Econnect Japan offers a range of affordable products, and I opted for their "Monster Plan." The package was delivered to my hotel within three days of my arrival. While many hotels and airports provide pocket Wi-Fi on arrival (subject to availability), I chose to pre-arrange the service with Econnect for peace of mind, especially during the busy holiday and New Year period. The online ordering process was straightforward, and the device was conveniently delivered to my hotel, complete with clear instructions. Upon departure, returning the device was just as easy — simply seal it in the prepaid envelope and drop it off at the designated postal box at Haneda Airport’s international terminal (near the arrival entrance to Terminal 2). Customer service was prompt and responsive, accommodating a change in hotel location and notifying me when the device was on its way. The package included: the pocket Wi-Fi device, connector cables, charging cables, a USB adapter, a power pack, two slim carry cases, return instructions, and a prepaid return envelope. Opting for a pocket Wi-Fi is a no-brainer for anyone looking to stay connected effortlessly throughout their trip. For a smooth and organised experience, it’s highly recommended to arrange a pocket Wi-Fi device in advance. Thank you Econnect Japan! We have already recommended you to all our friends, family and colleagues travelling to Japan.
Great
We found that having a portable wifi made our trip so much easier. Especially with directions and language. We did have to use one of our cords as the connection to charger did not work. Pick up from hotel was fantastic and posting at airport was easy.
Pocket Wifi met expectations
Thank you for your service! I had used pocket WiFi for 24 days, and the internet connection was almost always perfect (but for the rare cases in the mountains or in the road tunnels where all connection is bad). The only thing is that the battery lasts for a bit less than a day, so the powerbank is needed. I haven't tried the powerbank provided for I had my own one which has larger capacity. I am satisfied with your product and will rent once again when I am back in Japan. Stay safe! Best regards, Roman.
Would do it again. Too easy
EConnectJapan was too easy. The pocket WiFi was waiting at our first hotel after placing the order only 3 days prior. It was small with a battery life that lasted all day. The biggest plus for us though was that the pocket WiFi allowed us both to have WiFi connectivity rather than each having to get an eSIM. The cost for 3 weeks was more than reasonable for reliable, unlimited WiFi access. Will use it again without question.
To be connected
When I planned our trip to Japan I tried to collect all needed information that will help us in our journey. One of the main topic was how to stay permanently connected to Internet via wifi. We used applications to plan our short trips in Tokyo, Kyoto, between cities - what public transport should we use it's timetable. I've got the information about eConnect Japan pocket wifi from the chit-chat about Japan in Telegram web. It is very useful chat where you can receive all information concerning individual trip to Japan. We were very glad that we have this pocket wifi shared wifi between me and my husband. The only problem was that during first 4 days there were no connection to Internet. Only on our 5th day of journey the team of eConnect Japan managed to correct something in it's tunings. And since that it worked properly. Summary- it is very useful and necessary gadgets in your trip to Japan. It saves your money for sure. And you will stay connected!
Staying connected in Japan
Found the econnect pocket wifi absolutely priceless on our 3wk trip around Japan. Easy to find the pick up at the airport and instructions in English and prepared envelope for returning into a post box at the end of the trip. Handy battery bank and pouch to have in your bag while on the move. Basically allowed us to be online the whole time, using Google lens and translate and everything you need and use in your phone with minimum cost. Data roaming would have cost us upwards of €2 per mb, couldn't have afforded the trip without it! Highly recommend
TOTALLLY PERFECT.
Very useful! I love it during my jorney in Tokyo! I will order another one to visit Osaka!:)
Convenient internet access
The eConnect pocket WiFi Premium plan worked well for our family (5) vacation. Convenient pick-up and return at the Narita airport. The pocket WiFi provided an excellent connection and also included an extra battery pack that was ideal to keep us connected during extended day trips. Thank you, I plan to use again on our next visit to Japan.
Gestion du temps ?
Je ne suis pas arrivé à connaitre comment savoir la durée que je consommais par jour...
two options
good afternoon. 1 in the email with the order number, specify the period of use of the router, since you forget these dates on the trip. 2. somehow output all the information about the purchased traffic in the router, what it says about 7GB and then again about 7 is very convenient
Smooth journey through Japan with stable Internet
Great experience with eConnect. Received our router in the hotel, it comes with power bank and all the necessary cables. Had no issues in our journey and the connection quality was great.
Best pocket wifi hands down!
In my opinion, using pocket wifi from eConnect, is the best option when traveling abroad. The service is top notch, I had no issues whatsoever and truly enjoyed being connected while on vacation. I noticed very little signal lost, but we did travel into the country and mountain areas, yet still was able to keep a steady connection. I always suggest to friends that are traveling to Japan, to go ahead and use eConnect! Thank you so much for making traveling abroad even more convenient!
Had fast internet from Tokyo to Shikoku
Easy to set up, had great reception and was plenty fast for Facebook, Google maps, GPS use, and streaming . However, at one point I lost Internet service. A couple days later, I removed and reinserted the battery and all was fixed for the rest of my 16 days in Japan. The internal battery lasted all day. It was shipped directly to my hotel, where it was waiting for me upon arrival
Great wifi
Te Wifi was great. Easy to use, long charge life, compact to carry, and value for money. The only concern I had was that my apple devices labelled it as "weak security".
Easy and convenient
This is the 4th time we have used eConnect Pocket Wifi service. We find this more convenient and practical for two people. the service is exceptional, the device was at our hotel on arrival, the instructions were clear and its operation consistently reliable throughout our stay. the spare battery is useful too, we didn't always need it but on days we were out all day and into the evening it helped see us through till we returned to our hotel. Very happy to give eConnect 5 stars and recommend the team and their service.
Difficulties- Unit was replaced
We had issues with the unit getting hot and going flat before the end of day. After contact was made with the company, a replacement unit was sent to us. No further problems. Worked well.
Everything was ok
The battery life could be longer, it wasn't enough for a full day use, and the router was heating even when we didn't use the internet, but the coverage and the speed was good. Thank you for your service!
Connection is nice but the internal battery is subpar
The modem connection is reliable and the speed is consistently good. However, the modem built-in battery is quite poor. It did hold a charge for a reasonable amount of time. Either you need an external battery pack for most of the day or you could get a power source from your rental car.
Good
Easy use and best price
Thank You Notes
Here are some of the thank-you notes we received from our customers. They really mean a lot to us :)
INTERNET SERVICE WAS OUTSTANDING!! A+++ :-) !!
THIS WAS GREAT!!
This made my trip much easier. Worked everywhere.
We would recommend this service to anyone who is coming to Japan!
Everything works so well for us!
Thank you and kind regards from...
I'll use e-Connect again & again & again.
Thank you so much for the wonderful service.
Internet has been great, and my family had an enjoyable time in Japan.
I'd highly recommend it to my friends.
Thanks once again for everything. I really appreciate it.
Have a good day!
Sincerely,
absolutely awesome service.
The perfect way to stay connected in Japan.
Definitely will use this again!
GREAT SERVICE
- Happy -
Thanks for this! Super handy and worked perfectly.
Will definitely recommend to friends and family.
ありがとうございました！ (Arigato gozaimashita!)
Cheers,
WIFI WAS ALWAYS ON, FAST!!!
We would not have been able to make it around Japan without it!
Thanks,
This is a great service, and very reliable connection.
Thank you
Arigatou gozaimasu
:-)